Induction message

Salaam Alaykum!

Thank you for enrolling onto an Xpress Quran course. Below is important information regarding your course.

Over the coming weeks we will support you on your journey to becoming a better reciter of the Quran. We really want to help you to strengthen your relationship with the Quran, to find joy in learning and reading it, and to improve quickly. There are three things that are an absolute must to achieve this:

  • Have a sincere and pure intention to commit to this course for the pleasure of Allah

  • Attend classes regularly and pay attention in class.

  • Do your homework consistently and exactly the way it is written in the homework message.

Communication

  • We will create a WhatsApp group chat before the course starts. The number you have provided will be added to this chat. Please ensure that all future communication with the teacher should take place through this chat only. Please download WhatsApp if you do not already have it.

  • After each class the teacher will send homework and handouts on the chat. Please note that these are property of Xpress Quran and exclusively for students of the course and should not be shared with anyone outside the class.

  • Classes will take place at the agreed time(s) each week. Although our teachers tend to send reminders before classes, this is not guaranteed so please do not rely on reminders and ensure you attend your classes.

Joining a class

  • The teacher will send a link to join the online class on WhatsApp before the first session. The link will also be in the group description. You can access WhatsApp from a computer via this link: web.whatsapp.com. If you have never used WhatsApp Web before, you can find instructions here: https://faq.whatsapp.com/web/download-and-installation/how-to-log-in-or-out/?lang=en

  • Classes will be held online via Microsoft Team, Zoom or Google Meet. It should be possible to join all of these via the browser but we recommend downloading the app if possible.

  • Please test that the link, your microphone and camera all work before you join your first class. Please note that it is mandatory to keep your camera on during class.

  • Please ensure that you use a device large enough to be able to view the online whiteboard. Phones are usually too small to read verses from.

  • Please make sure you join the class online.

Etiquette

During the class, we request that you:

  • Keep your camera on and dress modestly and appropriately for a Quran class.

  • Treat the teacher and others with respect. Repeated offences will lead to removal from the class due to disrupting the learning of others.

  • Listen and focus for the whole of the class so that all the content for that lesson can be taught in time.

Quran script and app

  • In class: The teacher will use the screen-sharing function to share an online copy of the Quran. You do not need to bring your own Quran to class.

  • At home: For practicing at home we strongly encourage the use of the Uthman Taha script as this is what will be used in class. An online version of this script can be found on quran.com. If you need help purchasing a physical copy, you can contact us for support.

  • App: Listening to the right reciters is an integral part of some of the homework. We send YouTube clips as part of the homework, but highly recommend using Al-Quran app for your homework, as it has:

    • All the reciters we tend to recommend – including Minshawi (murattal), Husary, and Husary Muallim.

    • The ability to play a specific range of verses.

    • The ability to repeat a specific range of verses, including with a delay between each verse if desired.

    • The Uthman Taha script, including a version that can be zoomed in or out.

    • The option to remove colour coding (we recommend to recite without colour coding).

    • The option to add or remove translation and word-by-word translation.

    • Compatibility with PC and mobile

    • Link to the app: Al Quran (Tafsir & By Word) | Greentech Apps Foundation 

Absence

Our absence policy is detailed in full below this message. Key points include:

  • Classes will proceed at the default time unless agreed otherwise.

  • If you are unavailable, try to reschedule the class for another time in the same week.

  • If you need to cancel a class, you must give minimum 24 hours’ notice. If sufficient notice is not given, the class will be charged for.

  • While we try to accommodate for one-off cancellations, repeated cancellations will lead to being charged for missed sessions. Full details are in the absence policy below.

​

When a course is finishing:

The teacher will ask you if you wish to continue classes. If you do, the teacher will assess where the student has reached and decide on next steps. This will either be:

  • An extension to the existing course.

  • The next course in the Xpress Quran pathway.

  • A bespoke, tailored course for the students (e.g., revision, memorisation, a blended course, etc).

Once this has been agreed, we will reach out to you to ask for payment. This should be completed before the new sessions begin.

Once a course is complete, we will ask you to submit a feedback form. This usually only takes 3-4 minutes but is extremely beneficial to us. It helps us strengthen the areas we did well, and we actively listen to feedback and adapt our courses.

Refund and Cancellation

We are happy to offer a refund for a booked place on any of our courses up to seven days before the first class of that course. Any cancellations after that period will not be refunded. All refunds will not include any transaction and processing fees incurred.

​​

​

Now that we've covered the logistical stuff, let us pray to Allah to help us succeed in our efforts and keep our intention pure from beginning to end. We look forward to having you on our course!

Kind regards,

The Xpress Quran Institute 

Absence policy

Absence

For us to run our classes in a way that is sustainable for us and fair to our teachers, our students, and those on our waiting list, we have devised the absence policy below:

  • Timing: Classes will proceed at the default time unless an alternative time is agreed. Students and coaches can reschedule a class within the same week instead of cancelling, but this can only work if all parties agree. There is no obligation to agree, but we ask both teachers and students to be flexible within reason. It is better to reschedule than to cancel.

  • Notice: Students are expected to give minimum 24 hours’ notice when cancelling a class, otherwise class is counted. This is because our Quran Coaches take dedicated time out for the class and protect a slot specifically for you and that slot is protected and other plans are made around it, and we are also obligated to pay them for this.

  • Cancellation: We ask students to attend regularly to avoid disruption to their own learning. However, we understand that occasionally circumstances may make this difficult – although we request to keep absence to a minimum. In such a case, first please try to reschedule to another time in the week. However, failing that, student absence is allowed for up to 25% of the total agreed sessions in a course. If a course is extended, absence allowance will reflect this. Please note that anything beyond this is counted as a paid-for class.

  • Lateness: If a student is late by up to 10 minutes, the teacher will wait online and then hold the class until the usual end time. If a student is more than 10 minutes late and does not notify the teacher, the teacher may log off and the class will be count as a paid-for class.

  • Emergencies: in emergency cases, we may make an exception – this will be reviewed on a case by case basis.

  • Teachers: if a teacher is unable to attend a class for any reason, they will give advanced notice of this.

Group Class Absence

  • Everything in the previous section about absence also applies to group classes.

  • Classes will go ahead unless there are many students absent, in which case the class may be counted as a cancelled class and postponed. This is at the discretion of the Quran Coach.

  • If you miss a class:

    • There is a summary handout shared at the end of each lesson. This will help attendees consolidate their learning and help absentees to catch up.

    • We also start each lesson with a recap of the previous lesson.

    • Please inform the teacher well in advance if you are to miss a class.

Long breaks

  • Students can request classes to be paused for up to a month and give a reason for why they would like this. These will be considered on a case-by-case basis and cannot be guaranteed. This will need to be agreed with the teacher but also signed off by the Management Team – and should be seen as a one-off rather than a regular thing. If a long break is agreed, students will not be charged for classes during the long break, but the long break will use up your remaining absence allowance for this course. However, where a high level of absence allowance has already been used, we may not be able to offer a long break.

  • If we are close to the end or at the end of the course, we will ask if you want to continue onto another course and agree the details before you go – that way we can protect the slot for you, or if you are not continuing, we can offer it to someone else to benefit from.


 

Privacy policy

This privacy policy applies between you, the User of this Website and Xpress Quran, the owner and provider of this Website.

Xpress Quran takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

a. Data: collectively all information that you submit to Xpress Quran via the Website. This definition incorporates, where

applicable, the definitions provided in the Data Protection Laws.

b. Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use

certain features of the Website. Details of the cookies used by this Website are set out in the clause below under the heading 'Cookies'.

c. Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data

Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

d. GDPR: the General Data Protection Regulation (EU) 2016/679.

e. Xpress Quran, we or us: Fatema Zehra Kanji trading as Xpress Quran.

f. UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic

Communications (EC Directive) (Amendment) Regulations 2011

g. User or you: any third party that accesses the Website and is not either (i) employed by Xpress Quran and acting in the course of their

employment or (ii) engaged as a consultant or otherwise providing services to Xpress Quran and accessing the Website in

connection with the provision of such services; and

h. Website: the website that you are currently using, www.xpressfluency.com , and any sub-domains of this site unless expressly

excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Xpress Fluency and Users with respect to this Website. It does not extend to any

websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Xpress Fluency is the "data controller". This means that Xpress Quran

determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

a. name;

b. date of birth;

c. gender;

d. contact Information such as email addresses and telephone numbers;

e. demographic information such as postcode, preferences and interests;

f. IP address (automatically collected);

g. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

a. data is given to us by you ; and

b. data is collected automatically.

Data that is given to us by you

7. Xpress Quran will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

b. when you make payments to us, through this Website or otherwise;

c. when you elect to receive marketing communications from us;

in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser.

For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data 

when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improvement of our products / services;

c. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this,

you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

Who we share Data with

12. We may share your Data with the following groups of people for the following reasons:

a. our employees, agents and/or professional advisors - to correctly process your registration and send you relevant information

in each case, in accordance with this privacy policy.

Keeping Data secure

13. We will use technical and organisational measures to safeguard your Data, for example using password protection for storing your Data.

14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@xpressquran.com .

15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to

fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

18. You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete

such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive. " Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@xpressquran.com .

20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.

21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

23. Xpress Quran may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Xpress Quran. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

24. We may also disclose Data to a prospective purchaser of our business or any part of it.

25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

26. This Website may place and access certain Cookies on your computer. Xpress Quran uses Cookies to improve your experience of using the Website and to improve our range of services. Xpress Quran has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Xpress Fluency to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

29. This Website may place the following Cookies:

a. Strictly necessary cookies: these are cookies that are required for the operation of our website. They include, for example,

cookies that enable you to log into secure areas of our website, use a shopping cart or make use

of e-billing services.

b. Analytical/performance cookies: they allow us to recognise and count the number of visitors and to see how visitors move

around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

30. You can find a list of Cookies used by this site at https://www.squarespace.com/cookie-policy.

31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General 

35. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

36. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

39. Xpress Quran reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Xpress Quran by email at info@xpressquran.com .